Clark County logo   Clark County Washington title  
Links to finding county services
Search the Web site
Clark County home page A to Z index Find it Links to other sites News releases Contact us Link to jobs
Community Development
About Community Development
Where do my fees go?
Data and reports
Mission and values
Community Pride Design Awards
Who to Contact
Community Development

About Community Development
Mission and values

Focus on Customer Service 

Due to the recent economic downturn, Community Development experienced significant staff reductions from 2008 through 2010. Realizing that these changes could have an effect on department operations, Director Marty Snell contracted with a management consultant for several sessions in the summer of 2010. The consultant assisted the department in identifying opportunities to raise employee morale, enhance job satisfaction and increase internal and external customer satisfaction. As outlined by the consultant,

“…organizations are more likely to experience an increase of customer dissatisfaction when diminished budgets constrain service delivery and when customers have not adjusted their expectations of the organization now operating at reduced capacity. “

To prevent this type of result, emphasis was put on analyzing good customer interactions and developing methods for improving customer satisfaction, which included:

  • Making the customer feel valued and important
  • Understanding the importance of customer’s needs
  • Following through on customer concerns
  • Making a helpful referral when you don’t have answers
  • Giving timely responses to questions, calls and emails
  • Acknowledging and considering ideas and suggestions

These discussions also helped identify that one of the best resources we can continue to offer citizens is our personnel expertise. Staff’s most valuable attributes are:

  • Dedication
  • Knowledge
  • Experience
  • Helpful attitude

We concluded that no matter the circumstances or financial environment, our mission and values remain the same.

Our mission
We are dedicated to safeguarding the public and building a better Clark County
We value
  • Professional and courteous service
  • Honest and respectful communication
  • Diversity of ideas and people
  • Constructive partnerships and teamwork
  • Accountability and transparency


An on-going work group was formed to assure that the recommendations from the project would be carried out. The group helped create an action plan, which listed the top five activities that would meet the goals of the department to raise employee morale, enhance job satisfaction and increase internal and external customer satisfaction. These goals are as follows:

  • Develop a program to begin accepting some online payments, a very convenient change for our customers
  • Improve the Community Development portion of the county’s website to provide customers with a convenient source of information
  • Cultivate better employee communication
  • Create an employee recognition campaign to improve employee morale
  • Develop a compact with the Board of County Commissioners for communications

Work has begun on each of these items and will continue throughout this year. Updates on the progress of these initiatives will be posted to this page in the future.



Browse for information
Find it

Having trouble finding what you are looking for?

  • A-Z index - All services and programs are listed.
  • Contact us on the phone during business hours or by email any time.