Clark County Washington
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Treasurer > Property Taxes > FAQ - Web Payments

FAQ - Web Payments

1. What personal information, including credit card number is stored?
2. Is there a fee?
3. Why is there a fee?
4. Why 2.39% Convenience Fee for Credit Cards?
5. When is my property account updated?
6. How can I get help with online payments?
7. Do I have to pay online if I want to use a credit card?


1. What personal information, including credit card number is stored?
The only personal information the county keeps is the payer’s name and e-mail address. The credit card information that is entered when making a payment is passed directly to the bank when the authorization takes place and is not stored by the county.

2. Is there a fee?
YES or NO, depending upon which method/vendor is choosen.
NO - if signing up with DOXO www.doxo.com/clarkcounty (checking account only).  Sign up required (free) to use this service.
Yes - if it's a credit card the fee which is set at 2.39% of the total amount due, if an Electronic Check (ACH), the fee is $1.00. This is true regardless of the amount paid (large or small) that is due or how many payments are made.

3. Why is there a fee?
Washington state statute, RCW 36.26.190, states that the costs of using credit cards, charge cards or other electronic transaction must be borne by the payer. The fee is paid to a third party, not the County, to process the payment.

5. Why 2.39%  convenience fee for Credit Cards?
This matches closely as to how VISA charges their fees to the vendor and correspondingly, is how our vendor charges the convenience fee.

6. When is my property account updated?
The county will post the payment to your account on the second business day following payment. If you inquire online about your account before your payment is posted, you will get a warning that the amount displayed may not reflect recent payments.

7. How can I get help with online payments?
Either e-mail the county with your question at Treasurer.Payments@clark.wa.gov, or call our customer service at (360) 397-2252.

8. Do I have to pay online if I want to use a credit card?
Yes.

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Clark County Treasurer's Office:
Street Address: 1300 Franklin Street, 2nd Floor, Vancouver, WA 98660
Mailing Address: P.O. Box 5000, Vancouver, WA 98666-5000
Main phone: (360) 397-2252 | Fax: (360) 397-6042
Telecommunications Relay Service: (800) 833-6388, then call (360) 397-2445
Office Hours: 8-5 except Wednesday 9-5 | Phone Hours: 9-5
E-mail: treasoff@clark.wa.gov
Responsible Elected Official: Doug Lasher

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