The quickest way to check if your property taxes have been paid is to head over to our Property Information area on our website . From there you are able to see all the tax information associated with your property, including whether or not your taxes have been paid. If you see a zero balance that means that we have received your payment and your taxes are paid. If you see a balance owing, it means that either we have not yet received your payment or have not yet processed it. Our website information is updated every 10 seconds and the information available is the same information our customer service representatives have. Payments are posted to accounts the same day they are received.
Frequently Asked Questions
Frequently Asked Questions
Have my Property Taxes been paid?
My mortgage company is supposed to pay my taxes, why do I still see a balance online and why did I receive a statement?
Most mortgage companies wait until 1-3 days before the taxes are due to pay property taxes on your behalf. Lender payments are made to a third party taxserver, who sends payments in bulk very close to the due date. Until the taxserver forwards the funds, the County will not have record of the payment. Additionally, we encourage you to check online via our Property Information area (link) as the information updates every 10 seconds and is the quickest, most efficient way for you to see if you payment has posted yet. Payments are posted to accounts the same day they are received.
Mortgage companies must request tax information from the Treasurer’s Office in order to pay taxes on your behalf. When they request this information we automatically send you a post card letting you know that your lender has requested this information and intends to submit payment on your behalf. If you receive a statement, this means that your lender did not request tax information from us. This is very common for recent purchase or refinances. We strongly encourage you to contact the lender and verify the Property Account Number and the amount due are correct in their records and that they intend to make payment, as property taxes are ultimately the responsibility of the homeowner.
How can I change my mailing address?
Changes to your mailing address must be received in writing. The Assessor's Office can update your mailing address using the form on their website which can be sent in a number of different ways, including e-mail.
How can I get my taxes lowered?
There are tax relief programs available for tax payers who meet eligibility requirements. If you feel that your taxes are incorrect based on the assessment of your home, you will need to discuss the valuation of your property. These programs and questions are handled by the Assessor's office. Please visit the Assessor’s Office or the Department of Revenue for more information.
If I put my payment in the mail today, will it be considered on time?
When the Treasurer’s Office receives payment, we process the payment based on the postmark on the payment envelope. Therefore, if your payment is postmarked on or before the due date, it is considered on time. Be mindful that that mail dropped off in a mailbox may not be postmarked right away. If you are concerned about the postmark, go in to the post office and have someone postmark the envelope for you.
Can I make my payment over the phone?
The Treasurer’s Office is able to accept payment over the phone via our automated payment line at 1-877-778-4606. Treasurer’s Office representatives are unable to accept payments on accounts over the phone. The automated payment line accepts debit cards and credit cards.
How does interest and penalty work?
Interest and penalty accrue on any unpaid balance of taxes on an account, beginning May 1st if no April payment is received. Interest is accrued at a rate of (1%) per month and compounds onto the account on the first day of each month. Penalties are a one-time charge and are assessed by Clark County Treasurer’s Office at a rate of 3% in June and 8% in December. Interest and penalties are assessed based on the total amount due for the year, not the outstanding balance (RCW84.56.020).
I didn't receive a statement, can you send me a new one?
The quickest way to receive a copy of your statement is to go online to our Property Information Center and print one for yourself. All recent tax statements are available via this link.